Customer Service
Each of our customers has a dedicated Customer Service Representative who handles their account, organized as follows:
Personal Lines Commercial Lines
Beth Hawkins A-N Alison Anderson A-D
Shawnna Vincent M-Z Wendy Daggett E-O
Sue Gregory P-Z
If you need to make changes to your policy, have questions, or any kind of service issue, you may email your representative with the links above, or use our online service request form. Of course all of our service staff is available via our main office number(423-877-3536) or our toll free number(800-288-1148). We simply strive to provide our customers with as many tools as possible to communicate with us.
